Privacy Policy

1. Introduction

Shenzhen Dbit Network Equipment Co., Ltd. ("we," "us," or "our") provides a mobile application (the "App") that lets you configure your home Wi-Fi router primarily offline. However, when you choose to contact our support team through the App, certain information is transmitted to our servers.

This policy explains:

• What data is accessed locally on your device
• What data is sent to our servers (only when you initiate support)
• Your rights under U.S. privacy laws, including the California Consumer Privacy Act (CCPA)

2. Information We Access or Collect

a) Local-Only Data (Never Sent Unless You Choose Support)

To enable router setup, the App accesses the following only on your device:

• Your current Wi-Fi network name (SSID)
• The BSSID (router's MAC address)
• Your device's local IP address
• App usage logs (e.g., which settings you opened)
• Diagnostic logs (e.g., connection errors, crash reports)

🔒 This data stays on your phone and is not shared with us automatically.

b) Data Sent to Our Servers (Only When You Contact Support)

If you use the "Contact Support" feature and send a message, the following may be transmitted:

• Your name and email address (if provided)
• Your support message text
• Optional diagnostic logs or screenshots (you must manually include them)
• App version and device model (to help troubleshoot)

📩 No data is sent unless you tap "Send" in the support form. We do not auto-upload logs.

3. How We Use Your Information

We use your information only for:

• Establishing local communication with your router
• Responding to your support requests
• Improving App stability based on aggregated, anonymized feedback

We do NOT:

• Sell or rent your personal information
• Share your SSID/BSSID with third parties for advertising
• Use your data for profiling or targeted ads

4. Your Privacy Rights (CCPA & U.S. State Laws)

As a resident of California or other U.S. states with privacy laws (e.g., Virginia, Colorado, Connecticut), you have the right to:

• Request access to or deletion of your personal information we hold
• Know what categories of personal information we collect
• Opt out of the "sale" or "sharing" of your personal information

🛑 Important: We do not sell or share your personal information as defined by the CCPA. Therefore, no separate "Do Not Sell or Share My Personal Information" link is required beyond this policy.

To exercise your rights, please email us at support@dbitnet.com with "Privacy Request" in the subject line. We will respond within 45 days.

5. Data Retention

• Local-only data: Automatically deleted when you uninstall the App or after 30 days of inactivity
• Support messages & logs: Retained for up to 12 months to resolve your issue, then securely deleted

6. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will be revised accordingly. We encourage you to review this page periodically.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

📧 Email: support@dbitnet.com
(please include "Privacy Request" in the subject line)

📬 Mailing Address:
Shenzhen Dbit Network Equipment Co., Ltd.
T1-7, Runhong Building, Luohu District
Shenzhen, Guangdong Province
People's Republic of China